FAQ

General

Where is Excursions held?

Excursions is held in the Great Hall at Alexandra Palace. Visitors enter through Palm Court to the west side of the building.

What are the opening hours for Excursions?

The trade show is open from 10.30am until 4pm on Saturday 27th January 2018.

How much does a ticket for Excursions cost?

The trade show is free to enter.

Can the public attend Excursions?

No. Excursions is a business trade show and open to group travel organisers, tour operators and coach companies who regularly book group visits only.

How do I become a Special Guest?

Our special guests are individually invited by the coach company providing the coach.

What do Special Guests get?

Special guests arrive in to the Panorama Room with free tea and coffee before entering Excursions and have tickets to an exclusive demonstration on the show floor.

How do I become a VIP?

VIP’s are individually invited by the organisers and their sponsors.

Where can I find a list of exhibitors?

You can find our list of exhibitors here.

Can I have a copy of the floorplan before the show?

A copy of the general floorplan can be found here. We produce a show guide for Excursions which will available free of charge on entry, detailing which exhibitors are on which stand. This is not available online.

Booking

How do I book a ticket for Excursions?

Simply click on the orange ‘Register Now’ button at the top of the website and follow the online registration process.

I do not have an email address, what should I do?

If you do not have an email address you can simply register upon arrival at Excursions to get your entry badge. Please do not use a friend or colleague’s email unless they are happy for it to be added to our main database as we use your email address for future communications.

Why do I need to answer all of the questions when booking for the show?

These questions not only validate you as a group organiser, but the research helps us inform the industry about important trends. For example, by comparing 2016 and 2017 results we can see that more organisers are booking longer stays. This information can have a huge impact on an exhibitors marketing strategy for group travel.

Do you send me a ticket in the post?

No. Our new system provides a print at home PDF which you fold up to become your entry badge for Excursions and you simply pop it in to a badge holder on arrival.

I do not have a printer at home/ I have forgotten to bring my ticket with me; what should I do?

Don’t worry; we have a team of registration staff and some whizzy technology at the show so that we can print out your ticket quickly on arrival.

I am bringing more than one person, how do I register them all?

Once you have registered for Excursions you are able to add more people, who may or may not be fellow group organisers, to your booking. Each person will need their own ticket.

Can we add an extra person to my group booking afterwards?

Yes. If you need to add more tickets to your group booking after it has been purchased, please log back in to the registration system and add more members.

I am no longer attending Excursions, what do you need to know?

We know last minute things crop up, don’t worry! You don’t need to tell us if you can no longer make it; as we scan everyone at the entrance we know who is able to visit on the day.

I have booked a transfer coach seat – what happens next?

If you have booked a transfer coach seat the details will be included in your email confirmation of registering for the show. Please print it out and bring it with you on the day. If you are unable to print it out do not panic, each coach driver has a list of people booked on their coach.

I forgot to book a transfer coach seat when I booked my tickets, how do I get one?

Please log back in to the registration system and select your seat.

How do I let you know that I no longer need my transfer coach seat?

Please log back in to the registration system and simply remove your seat allocation. This releases it back in to the system so that it may be booked by someone else. If it is less than 48 hours before Excursions takes place please do not worry about contacting us.

How do I log back in to the registration system?

Once you've registered you'll receive an email confirmation. This will provide you with the address for your registration login area. The username will be your email address and you'll need to enter the password you created when registering. However, this can be reset if you've forgotten it.

Data Protection

Why do you need all of my contact details?

As Excursions is a commercial trade show it is a condition of attending that you provide your contact details and the name of your organisation to the organisers Tourism South East. This enables our exhibitors to scan your badge using the SmartScan app and follow up the chat they have had with you. The Visitor Connect system also gives you a complete contact list of the exhibitors you have spoken to after the show.

What do you do with my personal details?

Your personal details are securely held by Tourism South East Ltd, the organisers of Excursions. Your data is added to an Excursions database used for future promotion of the show. It is also added to the main TSE Group Travel contact database which is used for future email and direct mail marketing campaigns that we send on behalf our member organisations. (Find out more about TSE here). Your details are only passed on to the specific exhibitors you have engaged with at Excursions through scanning your badge and they may contact you via email or direct mail. Beyond these exhibitors your personal data is never sold or passed to any thirds parties. You are able to unsubscribe from all email and direct mail services at any time.

Do I have to wear my entry badge all day?

Yes please. Your visitor entry badge displays the individual barcode needed to scan when you chat with an exhibitor. We provide lanyards with plastic badge holders for your use. If you are not displaying your entry badge an exhibitor is at liberty to request to see and scan it.

Travel

How do I get to Excursions?

You will find all the information you need to get to the show on the directions page on our website.

Does the venue have a car park?

Yes.  There is free parking at Alexandra Palace for a limited number of cars. However the car parks do get very full and we strongly advise that you take public transport to the show if you are not coming on one of the free transfer coaches or on a special guest coach. Please note there is a short uphill walk from the car park to the show but we do have free shuttle buses up to the entrance steps. More travel information can be found on our directions page.

Do I need a parking pass for my car?

No. Simply park for free.

Do I have to walk from the nearby train stations?

No. We put on free shuttle buses with Ebdons running from Wood Green station, Alexandra Palace station and from the venue car parks. There is also a good public bus service from these stations, route W3. More travel information can be found on our directions page.

Where do the various coaches drop off at the venue?

Our 16 transfer coaches drop off in a large designated car park to the eastern side of the venue. There is a flat 8 minute walk around to the entrance. A small buggy to transport disabled visitors is available.

Our 10 special guest coaches drop off at the bottom of the entrance steps to Palm Court in the designated bay.

Our shuttle buses drop off at the public bus stops outside Palm Court, at the bottom of the entrance steps.

There is an accessible route to avoid the steps should you require.

Accessibility

I am disabled, how do I access Alexandra Palace and where can I park?

Due to new regulations imposed by the local council, it is no longer possible for blue badge holders to park at the front of the building.  Instead, they are asked to park at the back of the venue, but we will have a small buggy to transport disabled visitors to the entrance. (Please note this vehicle only takes a few passengers at a time and may mean a short wait.) The alternative is a 'flat' eight minute walk to the entrance.

How accessible is Excursions?

Alexandra Palace offers step free access throughout the building. The main entrance is on the west side of the building which is elevated above road level. The flight of stone steps can be avoided with access via a more gently sloping path. Entry is through the Palm Court and along the West Corridor to the Great Hall where Excursions is held, all of which are on one level. There is plenty of seating throughout the Excursions show. Should you require any assistance whilst at the show simply ask a member of Excursions or Alexandra Palace staff who will be happy to help.

More accessibility information about the venue can be found here: www.alexandrapalace.com/disabled-access/

Can I hire a wheelchair at the venue?

Yes - wheelchairs can be hired here.

Are mobility scooters and wheelchairs allowed at Excursions?

Are mobility scooters and wheelchairs allowed at Excursions?

I am bringing a carer, do they have to register for a ticket?

When bringing someone in the capacity of carer please register them as a second person on your registration.

May I bring my assistance dog to Excursions?

Yes, registered assistance dogs are welcome at the show.

Venue Facilities

Where can I eat and drink at Excursions?

There are numerous food and drink options at Excursions. Self service tea is provided free for all visitors in the two ‘London Cuppa’ sponsored areas of the show. Alexandra Palace food outlets are open providing tea, coffee, sandwiches and hot food to purchase.

Is there a cloakroom at Excursions?

Yes - the cloakroom will be clearly signposted from the Palm Court.  You will be able to leave coats and luggage for £1 per item.

Is there an ATM at the venue?

There are a number of ATM machines within Alexandra Palace, however they do charge.

Where are the toilets located at the venue?

There are ladies, gents and disabled toilets located just off the show floor in the Great Hall. Please note all toilets are upstairs but lifts are provided.